Terms and Conditions

  • Home
  • Terms and Conditions

Terms and Conditions

This website www.goldengriffin.in is owned and operated by Golden Griffin Rajpura, having its address at National Highway 44, Village Ugana, Rajpura, Patiala, Punjab, India. The said website being managed, developed and maintained by Yogesh Verma.

Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained below and elsewhere on the Website (“Terms and Conditions”). By using the Website, you will be deemed to have accepted these Terms and Conditions.

By accepting the Terms and Conditions, you will be entering into a binding agreement with Golden Griffin Rajpura and its affiliates & subsidiaries for the access to and use of this Website.

Use of the Website

  • The Website allows you to access the reservation services of Golden Griffin Rajpura, Punjab, India.

  • The Website also provides marketing and promotional information about products, services and activities on offer by Golden Griffin Rajpura.

  • The Website and its content are made available for your personal, non-commercial use. The Website should not be used for unlawful, immoral or illegal purposes or for any purpose other than those stated in the Terms and Conditions and House Policies.

  • You must not engage in any conduct or do anything that would damage, impair or interfere with the operation or security of the Website, the system hosting the Website, or any of our computer systems.

  • You must be of sufficient legal age and capacity in order to make reservations for rooms and restaurants through the Website. If you are a child or minor, you may only use the Website and services available on the Website with the permission of your parent or guardian.

Intellectual Property

  • The Website contains proprietary information, content and materials, including but not limited to text, graphics, images, photographs, videos, music, sound, icons, logos, designs, trade names, trade secrets, patents, trademarks, software codes and technologies (“Content“), that is owned by Golden Griffin Rajpura and/or third parties and is protected by applicable intellectual property and other laws, including but not limited to copyright. No licence is granted in respect of those intellectual property rights. Your use of the Website does not grant, transfer to or confer upon you any right, title or interest in the Content.

  • You can send your comments, suggestions, ideas, or feedback concerning the Website or any of the services made available to you on the Website or at the hotel (“Feedback”). You agree that if you provide any Feedback to us, we will own all right, title and interest in and to the Feedback, even if such Feedback is provided in confidence. We will be entitled to use the Feedback without any restriction whatsoever in law or otherwise. You irrevocably assign to us all rights, title and interest in and to the Feedback and agree to provide us with any assistance we may require to document, amend and maintain our rights in the Feedback.

Reservations

  • By using this Website to make reservations with Golden Griffin Rajpura, you agree to be bound by any and all of Golden Griffin Rajpura, terms and conditions and by any other policies, terms and conditions that may apply in particular the “Terms and Conditions at Golden Griffin Rajpura” as amended and applicable during the period of reservation and/or stay.

  • By using this Website to make reservations, you hereby authorize Golden Griffin Rajpura to use your personal information including credit/ debit card information that you may provide for the purpose of making, confirming or paying for the reservation or for services associated with and/or provided by Golden Griffin Rajpura or third parties.

  • Golden Griffin Rajpura reserves the right to require proper proof of identity (e.g. passports or national identity cards) from all persons checking in including and not limited to their guests or visitors. Golden Griffin Rajpura has the absolute discretion to refuse to check in if the identity does not match with the person mentioned in the reservation or if anyone refuses to provide the requisite proof of identity to Golden Griffin Rajpura. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.

Credit/ Debit Card Information

  • You must provide valid credit/ debit card information (such as card type, card number, expiry date and the full name shown on the card) to Golden Griffin Rajpura to secure your reservation or to pay an advance deposit for prepaid or advance purchases. No payment will be deducted from your credit/ debit card at the time of reservation unless it is for prepayment or advance purchase.

  • While all reasonable security measures will be taken to secure your credit/ debit card information, you agree to hold us and our employees and officers harmless and release us from any actions, claims, liability, damage or loss resulting from any loss, release, compromise, or disclosure of your credit/ debit card information caused by malware attacks, phishing attacks, viruses, hacking activities, malicious software and any other unlawful interference of the Website’s operating system or unauthorized access by third parties.

Payment

  • Where applicable, you may charge the purchase of goods and services including food and beverage services, other services namely- internet services, local and international calls. You are personally liable for the full payment of all such charges which may include any applicable service charges, duties, taxes, or tariffs. You are required to pay and settle all such charges fully upon receipt of the Golden Griffin Rajpura bill or during check-out.

  • If you choose to check out of Golden Griffin Rajpura without settling your bill, you irrevocably authorize us to charge to your credit card or any mode of payment, which was used at the time of check-in, provided to secure your reservation, or saved in your account (whichever is available), all charges you and your guests may have incurred including any damage or loss caused by you or your guests to Golden Griffin Rajpura during your stay.

Valuables

  • You are advised not to bring expensive valuables onto Golden Griffin Rajpura premises and you do so at your own risk. While Golden Griffin Rajpura provides reasonable security, however, it is not designed as high security areas for the safekeeping of expensive valuables.

Indemnity

You agree to indemnify and keep us, our parent firm, company, subsidiaries, affiliates, officers, partners, directors, representatives, employees and agents indemnified from and against any liability, loss, claim, dispute, demand, damage or cost (including without limitation legal fees) which arises out of or is caused by your breach of the Terms and Conditions, your use of the Website or your violation of any laws or third party rights.

Consequences of Non-Compliance

If you fail to comply with the Terms and Conditions, without prior notice and without any liability to you or any other person, we reserve the right to take all or any of the following actions:

  • cancellation or modification of your reservation(s) or transaction(s);

  • issuance of a warning to you;

  • termination, restriction or suspension of your use of or access to any or all part of the Website;

  • commencement of legal action against you;

  • disclosure of information about you to law enforcement authorities as we may determine in our sole discretion.

  • The above is not exhaustive. We may take any other action in our absolute discretion.

Hotel Golden Griffin Rajpura Policy

  • By making reservations with Golden Griffin Rajpura, you agree to comply with and be bound by all rules, regulations, disclaimers, waivers of liability, and policies as prescribed by the Golden Griffin Rajpura from time to time; all reasonable directions, orders and/or instructions imposed by the Hotel Golden Griffin Rajpura; and all applicable local laws and regulations in Delhi, India during your stay.

  • For safety, security and housekeeping reasons, the Hotel Golden Griffin Rajpura reserves the right to enter a guest room at least once a day even if the “Do Not Disturb” sign is on.

  • Your non-compliance of any of the above will constitute a breach of the Terms and Conditions. In such an event, Golden Griffin Rajpura reserves the right to take all necessary action, including without limitation the actions set out in “Consequences of Non-Compliance” above, requiring you to leave the Golden Griffin Rajpura with no compensation and/or seeking compensation for loss suffered by the Hotel.

Governing Law

All Rules and regulations governed by and construed in accordance the applicable laws in India to you during your stay and that such application cannot be waived or altered by contract.

GRIEVANCE OFFICER

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Anant, General Manager,

National Highway 44, Village Ugana, Rajpura(140401), Patiala, Punjab, India

By call us: +91 98727-50977, +91 62833-95995

By e-mail: goldengriffinrajpura@gmail.com

If you have any queries or concerns about the Website, please contact us at email : goldengriffinrajpura@gmail.com or contact No. +91 98727-50977, +91 62833-95995 for any assistance.